Please find below some answers to frequently asked questions. If you can’t find the answer you’re looking for, please Contact Us.

All standard orders are returned within 10 working days from when we receive your media. If your order is going to take longer due to volume or format we will let you know.
For the Economy or Click and Collect services, we recommend a fully tracked service were possible. Please include - Your Name, Order Number and Phone Number inside your order parcel or download and print a Customer Order Detail Form and insert with your order. You can find a local courier drop-off with Parcel2Go.com or you can use the Royal Mail Special Delivery service.
Yes, we always return your originals.
We send this out to your address via Royal Mail within 3 x working days from receipt of your order.
The mould looks like a fine white dust on your tapes and you will normally be able to see it through the viewing window on your VHS tapes.
No, sorry this is not a service we provide. Your digital video files are in a format to enable you to edit at home.
Yes, it is the total images combined we process and charge for.
Yes, unfortunately we are not magicians. We need at least 50% of an image for reconstruction or a reference image to work from.
No, if the image was taken blurry then we cannot correct this.
Yes, all slides are carefully brushed and air blown. We do not use any chemical cleaning.
Yes, if you have the permission granting you use of the music for adding to your video or cine footage. Due to copyright laws it is illegal for us to add commercial music that we do not have the license to reproduce.
The cost of the service is for the processing of your media and the disc is inclusive within the price. You can purchase a USB and we will provide this with your digital media on.
Once your order is processed you will be able to view your media through your account. You will also be able to share the media with your family by sending a link to them. Even though we do our very best to ensure the highest viewing experience, we cannot take responsibility for customers' slow internet connections and/or unsupported devices whilst viewing media.

We safely convert your old home movies, photographs and memories into new digital versions.

So, you can share them with your family, friends and loved ones.

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